Refund Policy

Refund & Digital Goods Policy
Version: 2026.07.19 · Effective Date: July 19, 2026 (U.S. Eastern Time)
Last Updated: July 19, 2026 · Operator: LIJKZG INC (Georgia, USA)
Covers website Buy Gems (via third-party payment processors) and in-game Gem spending

This Policy is issued by LIJKZG INC (“we,” “us,” or “our”), located in the State of Georgia, United States, and applies to paid transactions and Virtual Goods related to SWINGFIRE. Interpretation and enforcement follow applicable United States federal law and Georgia law (including the Georgia Fair Business Practices Act regarding unfair or deceptive commercial practices), and are subject to Federal Trade Commission (FTC) advertising and consumer-protection rules. Please read this Policy together with the Terms of Service & User Agreement and the Privacy Policy.

By starting a Gem purchase, completing payment with a payment processor, or spending Gems in the game, you acknowledge this Policy. Where your state or another jurisdiction grants non-waivable consumer rights, this Policy applies only to the extent permitted by law; mandatory rules control in the event of conflict.

1. Scope (Current Product)

1. Merchant: Unless checkout states otherwise, LIJKZG INC is the merchant of record for Gem pack sales on the Service.
2. Website Gem purchase: Transactions through the Buy Gems page: you select a published pack and price (USD), provide User ID and Email, choose a payment method shown at checkout, accept the applicable terms, and complete payment with the enabled third-party processor. Only methods displayed on that page are accepted; the set of methods may change as processors are added or removed.
3. In-game Gem spending: Purchases in the SHOP using Gems already in your balance for item packs or permanent upgrades. These are virtual-currency exchanges for Virtual Goods and are generally not refundable in cash, except where mandatory law requires otherwise or where the issue is caused by our fault.
4. Prices are ordinarily stated in U.S. dollars (USD). Payment processors may show their own billing descriptors, currency conversion, and fee rules.

2. Purchase and Delivery

1. Entering details or continuing toward checkout does not by itself mean payment succeeded or that Gems were delivered. A charge occurs only when you authorize payment with the selected processor and the processor confirms success (or as otherwise stated on the live checkout screen).
2. After payment is confirmed, we match User ID, email, pack, and payment reference, then deliver Gems to the matching User ID. Typical delivery: within 1–24 hours after confirmed payment; complex verification cases may take up to 3 business days. Contact us if delivery is delayed beyond that window.
3. Delivery is complete when the Gem balance associated with the correct User ID increases (or is otherwise credited under our fulfillment process). Ensure the User ID is accurate before paying.
4. You may cancel before successful payment authorization with the processor (no charge / no delivery). After successful payment and delivery, Section 3 and Section 4 apply.
5. We strive for accurate prices and descriptions. If a clear pricing error occurs, we may cancel the transaction and refund or work with you to correct it, consistent with anti-fraud and fair-dealing requirements.

3. Digital Goods and Final Sale

1. Gems and in-game items/upgrades are digital content/services. Under U.S. commercial practice, digital goods that have been successfully delivered are ordinarily treated as a final sale, except as stated in this Policy, under payment-provider rules, or where mandatory law requires otherwise. No-reason returns are not offered after delivery.
2. You receive a limited license to use Virtual Goods—not ownership of physical property or a cash equivalent.

4. When Re-Delivery or Refund May Be Available

• Payment through an enabled processor succeeded, but the corresponding Gems were not delivered to the correct User ID within the delivery window in Section 2;
• Duplicate charges, or an amount that clearly does not match the published pack price;
• Our pricing or delivery error;
• Unauthorized Gem purchase by a minor without guardian consent, after reasonable verification and as required by applicable law;
• Other relief required by mandatory law or by the payment processor’s mandatory rules.

For “paid but not delivered” cases, we prioritize re-delivering Gems. If re-delivery is not possible or law requires a refund, we refund through the original payment path (or the processor’s refund tools). Timing depends on the payment processor and financial institutions.

5. Claim Window, Materials, and Contact

1. Window: Submit claims within 7 days after successful payment or discovery of the issue (or within any longer period required by mandatory law).
2. Materials: Payment channel, time and amount, pack tier, User ID, email, payment confirmation screenshot / reference number, and a description of the issue.
3. Contact:
   • Email: LIJKZGGAME@proton.me (subject: “Refund Request”)
   • Phone: +16920890185
   • Mail: 3901 CAMPBELLTON RD SW, ATLANTA, GA 30331, USA
4. Review: After we receive complete materials, we ordinarily respond within 3–10 business days (may extend when payment-channel investigation is required; we will notify you).

6. Situations Generally Not Eligible for Cash Refund

• Gems were delivered and already spent on items/upgrades, or items were consumed / upgrades took effect;
• Checkout was started or order details were submitted but payment was never completed or authorized with the processor;
• Wrong User ID, cleared local data, or payment ownership cannot be verified, and we are not at fault;
• Violation of the Terms of Service (including OFAC restrictions, fraud, or cheating);
• Claims outside the window that cannot be verified; transactions using stolen payment instruments (we may cooperate with providers and law enforcement; we do not refund the unauthorized user).

7. Chargebacks, Disputes, and Regulators

1. If you open a chargeback with a payment provider, also email us so we can avoid duplicate recovery.
2. Abusive chargebacks or false materials may result in suspension of delivery and remedies under the Terms of Service.
3. Refund disputes follow the dispute-resolution process in the Terms of Service (support negotiation → AAA arbitration / small-claims carve-out, as applicable). Governing law and venue are Georgia and applicable U.S. federal law.
4. You may complain to the FTC or the Georgia Attorney General’s consumer-protection division about alleged unfair or deceptive practices; this Policy does not waive that right.

8. Effective Date, Changes, and Publication

1. This Policy takes effect on the Effective Date above (U.S. Eastern Time) and applies to transactions and claims arising on or after that date.
2. We may revise this Policy to reflect payment methods, products, or legal changes. The new version and effective date on this page control. We will use reasonable efforts to highlight material changes on the website.
3. The text on this page is the current official version. Review it before each purchase.